Warranty & Product Support

EliteSeconds is your point of contact for product issues with watches purchased from our store.

Request assistance

Contact us through our Contact page or phone/WhatsApp at +1 (647) 705-3090. Include your order number, watch model, a description of the issue and helpful photos or video. We will review the issue and coordinate an appropriate resolution with our fulfilment partner.

Warranty information

We do not currently promise a separate 24-month manufacturer or supplier warranty with EliteSeconds purchases. Supplier warranty eligibility for our resale orders has not been confirmed. Any additional warranty offered for a particular product will be stated expressly before purchase.

Care and returns

Follow the product care and water-resistance guidance. Contact EliteSeconds before arranging repairs or returning a watch so we can provide suitable instructions. See our Returns & Refunds page for return information.

This information does not limit your rights or remedies under applicable consumer law.