Returns & Refunds

For help with a return, contact EliteSeconds through our Contact page or phone/WhatsApp at +1 (647) 705-3090. Please include your order number.

14-day return requests

You may request a change-of-mind return within 14 days after delivery. Contact us before sending anything back. We will provide return instructions and the correct address; the address can vary by order.

Condition and return shipping

Items must be clean, complete and undamaged, with accessories and original packaging where available. You may inspect and try the watch; excessive use, damage or missing items may reduce the refund to reflect the loss in value. Customers pay return shipping for change-of-mind returns.

Damaged, defective or incorrect items

Contact EliteSeconds promptly with your order number, a description and helpful photos or video. EliteSeconds will manage the claim and arrange an appropriate resolution and any necessary return shipping. Do not send the watch to our fulfilment partner without instructions.

Refunds

After the return is received and inspected, we will notify you of the outcome and process an approved refund to your original payment method. Your bank or payment provider may take additional time to post the refund.

This policy does not limit any rights available under applicable consumer law.