| Returns |
Offer 14 days after delivery to request a return. Customers contact EliteSeconds before shipping anything back. They pay return shipping for change of mind; EliteSeconds handles damaged, defective or incorrect items. |
| Return address |
Give the correct address after approving each return. Don’t publish your home address or tell customers to return directly to the supplier without instructions. |
| Warranty |
Confirm in writing that the supplier’s 24-month coverage applies to your resale orders. Until confirmed, advertise assistance with product issues rather than a guaranteed manufacturer warranty. Alternatively, EliteSeconds can offer its own warranty and fund any unsupported claims. |
| Import charges |
Ask whether Canada and USA deliveries are DDP—duties and import taxes prepaid. If they aren’t, decide whether EliteSeconds will cover those costs or customers will pay, and disclose that clearly before purchase. |
