Shipping policy

Shipping & Delivery

EliteSeconds orders use direct shipping from our fulfilment partner.

Estimated delivery

Estimated delivery is 5–10 business days from order confirmation, including 0–2 business days for processing and typically 5–8 business days in transit after dispatch.

Delivery times are estimates and may vary depending on product availability, destination, carrier, shipping warehouse, busy periods and customs clearance. If arranging your order introduces an additional delay, we will contact you with an updated estimate.

Tracking

We will share tracking details when provided by our fulfilment partner. Items ordered together may arrive in separate shipments.

Duties, import taxes and customs fees

For deliveries to Canada and the United States, customers are responsible for applicable customs duties, import taxes, brokerage, clearance and carrier handling fees that are not explicitly collected at checkout.

These charges are separate from product prices and shipping fees and may be payable before or upon delivery. Any taxes or duties collected at checkout will appear in your order summary.

Import charges depend on the destination, product origin, customs assessment and carrier. Customs clearance may affect delivery times.

Delivery support

For delayed, missing or damaged deliveries, contact EliteSeconds with your order number. For damaged packages, please keep the packaging and provide photographs where possible.

Phone/WhatsApp: +1 (647) 705-3090
Contact: https://eliteseconds.com/pages/contact

Support hours: Monday–Friday, 10 a.m.–8 p.m.; Saturday, 10 a.m.–6 p.m. EST.

This policy does not limit your rights under applicable consumer law.